Shipping policy
Shipping Policy
Last updated: October 5, 2026
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another email with tracking information once your order has shipped.
During high-volume periods or promotions, processing may take slightly longer. We'll notify you by email if there is a significant delay.
Shipping Rates and Delivery Times
Shipping costs are calculated and displayed at checkout before you pay.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| International | 10–20 business days |
Delivery times are estimates and begin from the date your order ships, not the date it was placed. Delays can occasionally occur due to carrier issues, weather, customs, or peak seasons.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. Please allow up to 48 hours for tracking information to update.
Customs, Duties, and Taxes
Hollowmart is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.
Incorrect Addresses
Please double-check your shipping address at checkout. Hollowmart is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at — we'll do our best to update it before the order ships.
Lost, Stolen, or Damaged Packages
Hollowmart is not liable for packages that are lost or stolen after being marked as delivered by the carrier. If your tracking shows delivered but you can't find your package, please check with neighbors and your local carrier first, then contact us and we'll help however we can.
If your order arrives damaged, please email within 7 days of delivery with your order number and photos so we can resolve it quickly.
Questions
For any shipping questions, contact us at .