Privacy policy

Privacy Policy

Last updated: October 5, 2026

Hollowmart ("we", "us", or "our") operates this online store. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, make a purchase, or contact us.

Information We Collect

Information you give us:

  • Contact details: name, email address, shipping address, and billing address
  • Order information: products purchased, order history, and payment confirmation (we do not store your full card details — payments are processed securely by Shopify and our payment providers)
  • Customer support: anything you share when you email us, such as your order number, photos of an item, or return requests
  • Marketing preferences: whether you've signed up for our emails or texts

Information collected automatically:

  • Device and browser type, IP address, approximate location, and time zone
  • Pages you view, products you look at, and how you interact with our site
  • Information collected through cookies, pixels, and similar technologies (see "Cookies" below)

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders, including shipping, payment, and order confirmations
  • Send you tracking updates and respond to your questions, returns, and refund requests
  • Send you marketing emails or offers, only if you've opted in — you can unsubscribe at any time
  • Improve our website, products, and shopping experience
  • Show you relevant ads on platforms such as Meta (Facebook/Instagram), TikTok, and Google
  • Detect and prevent fraud and protect the security of our store
  • Comply with legal obligations

How We Share Your Information

We do not sell your personal information for money. We share information only with trusted partners who help us run our store, including:

  • Shopify, our e-commerce platform
  • Payment processors, to handle your payment securely
  • Shipping carriers and fulfillment partners, to deliver your order
  • Marketing and analytics providers (such as Meta, TikTok, and Google), to understand site performance and show relevant ads
  • Legal authorities, when required by law or to protect our rights

Cookies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how visitors use our site, and measure our advertising. You can control or disable cookies in your browser settings, but some parts of the site may not work properly without them. Where required by law, we'll ask for your consent before using non-essential cookies.

Targeted Advertising

We may use your browsing activity on our site to show you ads on other websites and apps. To opt out, you can visit:

Your Rights

Depending on where you live (including California and other U.S. states, the EU, and the UK), you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate information
  • Request that we delete your personal information
  • Receive a copy of your information in a portable format
  • Opt out of targeted advertising or the "sale" or "sharing" of personal information as defined by law
  • Withdraw consent you previously gave (for example, to marketing emails)

To make a request, email us at hollowmartsupport@gmail.com. We may need to verify your identity before responding. We will not discriminate against you for exercising any of these rights.

Data Retention

We keep your order information for as long as needed for our records, including for tax, accounting, and legal purposes, unless you ask us to delete it and we are not required to keep it.

Data Security

We use reasonable measures to protect your information, and all payments are processed through secure, encrypted connections. However, no method of transmission over the internet is 100% secure.

International Transfers

Your information may be stored and processed in the United States, Canada, or other countries where our service providers operate. When we transfer data from the EU or UK, we rely on appropriate safeguards such as Standard Contractual Clauses.

Children's Privacy

Our store is not intended for children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us:

Hollowmart Email: hollowmartsupport@gmail.com Address: 350 Fifth Avenue, New York, NY 10118, United States