Refund policy
Return and Refund Policy
Last updated: October 5, 2026
At Hollowmart, we want you to love what you ordered. If something isn't right, we're here to help.
30-Day Returns
You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition you received it
- In its original packaging, with all tags and accessories
- Accompanied by your order number or proof of purchase
How to Start a Return
Email us at with your order number and the reason for your return. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 7 days of delivery at with your order number and photos of the issue. We will make it right with a replacement or a full refund at no extra cost to you.
Non-Returnable Items
The following items cannot be returned:
- Personal care, hygiene, or beauty products that have been opened or used
- Items marked as "Final Sale" or purchased on clearance
- Gift cards
- Custom or personalized products
Exchanges
The fastest way to get the item you want is to return the original item and, once the return is approved, place a new order for the replacement.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5–10 business days. Please note that your bank or card issuer may take additional time to post the refund.
Original shipping charges are non-refundable, except where the item was damaged, defective, or incorrect.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at .
Order Cancellations
You may cancel your order free of charge if it has not yet shipped. Email us as soon as possible at with your order number.